Advanced Apprenticeship in Employment Related Services


  • 16-18, Adults


Will the course give me what I want?

This qualification is designed to meet the professional needs of the employment related services sector and raise the performance and productivity of practitioners and improve delivery standards so more people are moved into long term sustained employment.

The accessible nature of the units means that training can be delivered in bite-sized chunks, providing a flexible approach to learning. Tests will be available three times throughout the year meaning that candidates can access them as they complete individual sections of learning, if they wish to.

The qualification provides good underpinning knowledge to support an administration role. Some units are assessed through an examination.

Mandatory Units

  • Understanding the employment related services sector
  • Providing excellent customer service
  • Manage own professional development within an organisation
  • Ensure compliance with legal, regulatory, ethical and social requirements

Optional Units (selection)

  • Understand the importance of legislation and procedures
  • Liaise with other services
  • Manage personal case loads
  • Operate within networks
  • Provide and maintain information materials for use in the service
  • Develop interactions with advice and guidance clients
  • Interact with clients using a range of media
  • Facilitate learning and development in groups
  • Engage learners in the learning and development process

Optional units provide opportunity to show understanding and skills in a variety of areas, including basic finance, IT and contributing to events. The NVQ gives learners the opportunity to create a portfolio of evidence showing how they are applying administration skills within their workplace. This includes six mandatory units covering the core skills needed to improve own performance and work more effectively. Learners have a choice of a wide range optional units which are likely to be determined by the employer and learner jointly identifying what best suits their needs.

The final two elements are the development of Personal learning and Thinking Skills which are embedded within the delivery of the knowledge and competency elements of the training, and Employment Rights and Responsibilities where understanding is checked through completion of a short workbook, or can be taken as a standalone unit.

We can provide a list of optional units and work with you to choose which are the most appropriate.

Functional Skills

If employees do not have a Level 1 qualification in English, Maths or ICT gained in the last 5 years e.g. GCSE Grade C or above, they will also need to achieve functional skills at level 2 in these subjects.

What have students who have taken this course in the past progressed to?

Apprentices are in employment but the apprenticeship can help job security and promotion.

How will I learn?

In the workplace you will learn through working with your assessor and work colleagues to complete a portfolio of evidence to the standard required. If you need to take functional skills, you will need to attend classes In College where you will be helped to improve your Maths, English and ICT skills. This will be done through explanation by the teacher and doing practice questions. There will be opportunities to work through past papers with both the teacher and other students in preparation for the exam.

How will I be assessed?

You will be assessed through online exams for some Business Administration units and any functional skills you need to take. The remainder will be assessed through a portfolio of work based evidence.

For further information or to apply please contact The Business Development Team on 020 7258 2711 or email

What qualification do I get on completing this course?

Advanced Apprenticeship

Is there additional work required by the student?

How much time should I be expected to spend on assignments, projects, field trips etc


Awarding Body

Entry Requirements

What qualifications or skills do I need to show I have before I can enrol?

We will undertake an assessment and skills scan to make sure that this qualification is suitable for you. It is preferable to have English and Maths GCSE Grade C or above.

Expected prior knowledge

You do not need prior knowledge but must be working in a Business Administration role and have a contract of employment for at least 30 hours per week.

English level

GCSE English grade  4-5 (C) or above

Mathematics level

GCSE Maths grade 4-5 (C) or above



Financial support to help with childcare

Care to learn - childcare support for young people aged 16-20

If you are aged under 20 at the beginning of your course, or moving to the 2nd year of a level 3 course, and are caring for your own child you may be entitled to £175.00 maximum per week, per child through Care to Learn. 

Please ensure you register on the Care to Learn website even if you haven’t chosen your childcare provider or the course you want to study.  Once you have registered Care to Learn will confirm financial support in principle.

For further details and help with making an application please visit or speak to a Student Advisor.

Childcare support for people aged 20+

Financial support towards the cost of nursery, childminder, breakfast clubs and after-school clubs.

If you are aged 20+ when you start a course and need financial support to help with the cost of childcare while you study the college may be able to help.

You will be required to make use of any government NEF or 2+ Funding before requesting any financial support from the college.

It is essential that you speak to a Student Advisor prior to enrolling on a course to discuss your personal circumstances, childcare needs and to find out if there are funds available.

Eligibility for help with childcare costs is based on your personal circumstances.

General eligibility criteria:

  • Aged 20 and over
  • Considered a home student for fee purposes
  • Fully enrolled on a programme of study funded by the Education and Skills Funding Agency  or in receipt of a 19+ Advanced Learning Loan
  • Discussed and had confirmation of funding for childcare support before enrolling

Financial eligibility:

 You need to have evidence that you meet general discretionary Learner Support Funds or 19+ Advanced Learning Loan bursary fund criteria:

  • on a low income / a dependent of someone who is on a low income or in receipt of a means tested benefit e.g. Income Support / Jobseekers Allowance, Employment Support Allowance, housing benefit etc.

When looking for childcare please be aware:

  • all childcare providers must be OFSTED registered
  • any 2+ or 3+ government funding must be used by the student. Only additional hours needed for study will be funded by the College.
  • childcare will only be paid for days when you are attending College or a mandatory work placement.
  • students on full-time courses will be a priority for childcare funding.
  • childcare places will be subject to a contract between College/student/nursery.
  • childcare payments are made subject to students reaching 85% attendance on a monthly basis.

All childcare applicants approved for funding will be required to sign our Terms & Conditions and MUST inform the College immediately should they stop attending lessons for any reason.

Email to put your name on the childcare waiting list.  You MUST speak to a member of the Student Advice or Learner Services team before you enrol on a course.

Financial Support for 16-18 Year-olds and Continuing Learners aged 19

The Education Funding Authority has allocated money to colleges to support students who are on low incomes or the dependent of parents on a low income, and need support towards their course-related costs or essential living costs or are facing financial difficulty.

For further information click here.

For further information on financial support for Looked after Children, Care Leavers and estranged young people, click here