This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise. Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels. This qualification is generic and can be applied to a wide range of learners and sectors.
Learners must successfully complete the assessments for each unit to achieve the qualification.
HABC Level 2 Award in Conflict Management (QCF)
Customer Services, Security