The Level 2 intermediate Apprenticeship in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates:
You need to achieve 45 credits, 19 of which come from the mandatory units, optional units are taken from Groups B, C and D. Optional units provide opportunity to show understanding and skills in a variety of areas. We will work with you to choose which are the most appropriate.
The final two elements are the development of Personal learning and Thinking Skills which are embedded within the delivery of the knowledge and competency elements of the training, and Employment Rights and Responsibilities where understanding is checked through completion of a short workbook, or can be taken as a standalone unit.
If employees do not have a Level 1 qualification in English and Maths gained in the last 5 years e.g. GCSE Grade C or above, they will also need to achieve functional skills at level 1 in these subjects.
Apprentices are in employment but the apprenticeship can help job security and promotion
Your training will be provided by both the College and your employer. It involves building a portfolio of work based evidence supported by your College assessor and classroom based activity to prepare for externally assessed units and functional skills.
You will be assessed through on line exams for some Customer Service units and any functional skills you need to take. The remainder will be assessed through a portfolio of work based evidence.
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For further information or to apply please contact The Business Development Team on 020 7258 2711 or email business.development@cwc.ac.uk.
Intermediate Apprenticeship
To successfully complete this course you will be expected to spend 1-2 hours per week on assignments, project or field trips.
Apprenticeships, Customer Services
We will undertake an assessment and skills scan to make sure that this qualification is suitable for you. It is preferable to have English and Maths GCSE Grade C or above.
You do not need prior knowledge but must be working in a Customer Service role and have a contract of employment for at least 30 hours per week.
Minimum Level 1 and preferably GCSE at grade 4-5 (C) or above.
Minimum Level 1 and preferably GCSE at grade 4-5 (C) or above.
Care to learn - childcare support for young people aged 16-20
If you are aged under 20 at the beginning of your course, or moving to the 2nd year of a level 3 course, and are caring for your own child you may be entitled to £175.00 maximum per week, per child through Care to Learn.
Please ensure you register on the Care to Learn website even if you haven’t chosen your childcare provider or the course you want to study. Once you have registered Care to Learn will confirm financial support in principle.
For further details and help with making an application please visit https://www.gov.uk/care-to-learn or speak to a Student Advisor.
If you are aged 20+ when you start a course and need financial support to help with the cost of childcare while you study the college may be able to help.
You will be required to make use of any government NEF or 2+ Funding before requesting any financial support from the college.
It is essential that you speak to a Student Advisor prior to enrolling on a course to discuss your personal circumstances, childcare needs and to find out if there are funds available.
Eligibility for help with childcare costs is based on your personal circumstances.
You need to have evidence that you meet general discretionary Learner Support Funds or 19+ Advanced Learning Loan bursary fund criteria:
All childcare applicants approved for funding will be required to sign our Terms & Conditions and MUST inform the College immediately should they stop attending lessons for any reason.
Email learner.services@cwc.ac.uk to put your name on the childcare waiting list. You MUST speak to a member of the Student Advice or Learner Services team before you enrol on a course.The Education Funding Authority has allocated money to colleges to support students who are on low incomes or the dependent of parents on a low income, and need support towards their course-related costs or essential living costs or are facing financial difficulty.
For further information click here.
For further information on financial support for Looked after Children, Care Leavers and estranged young people, click here.